FAQs
Technology Fee/Dojo Networks
Is the Technology Fee
optional?
No, the fee is not optional. It is part of the lease and the total monthly rent due.
Can I opt out of using any of the added amenities or break out the amenities and pay a partial technology fee?
The added amenities (Dojo Networks Internet and ButterflyMX video intercom) are available for you to use as part of your lease as a bundle. They cannot be opted out or broken out for a lesser fee. It is your choice whether or not to use these amenities.
Can I continue to use my existing Xfinity or Verizon Fios Internet services?
Yes, you may continue to use your existing Internet or cable TV services. However, please note that you will still have to pay the Technology Fee.
What are the Internet speeds (download and upload) I can expect with the new managed Wi-Fi?
Dojo Networks provides a reliable wired connection of up to 950/950mbps wired port speed and wireless speeds of up to 300mbps. You will enjoy an instantly accessible, personal Wi-Fi network (property-wide) with no data caps or affected bandwidth – so you can work remotely, keep up with online classes and binge watch at your leisure without ever skipping a beat. The speed an individual will experience is dependent on multiple variables, such as connection type (wired vs. wireless), distance from the access point, the device type/capability and the number of users on the network at the time. Speeds are not guaranteed.
Will the Internet service be delivered to my apartment or accessible via a connection point outside my apartment? Will each apartment have its own network/modem/router in my apartment? I am concerned that the thick walls would deteriorate the service. I already experience weaker signals on one side of my apartment using my own router.
Each apartment unit will have its own access point. Testing is done along with proactive monitoring for the signal strength in each unit. Also, the common areas of the building, such as the laundry room and lobbies, if any, will have available Wi-Fi for residents (see below). Dojo Networks does its best to position the access points so there are no weak signal areas.
Will the Internet/Wi-Fi be provided in common spaces as well?
Yes, the common areas of the building, such as the laundry room and lobbies, will have available Wi-Fi for residents (residents can securely access their personal network to watch TV, surf the Internet, check email and stream their favorite show through their devices).
Is there a guest network available for my visitors? Y
es. Your guests will be able to access the network by selecting the “Mozart Guest” SSID for a fast, safe connection. This connection will time-out after three (3) hours of use.
What kind of devices and how many devices can be supported?
Any browser-enabled device is supported – e.g., compatible with iOS, Windows and Android devices, including desktops, laptops, tablets and phones. Any device with modern Wi-Fi abilities will be able to connect. There is no limit to the number of devices supported by the access point. There are four (4) ethernet ports available for hard wired connections. Please do not install any wireless routers as this will interfere with Dojo’s access point and will be turned off if connected.
My internet security is of paramount importance to me, especially with the risk of increased international cyber-attacks. What sort of security can we expect?
Dojo Networks’ internet service is extremely secure. It comes with enterprise-level security, which means that in addition to enterprise grade firewalls and security products, Dojo Networks utilizes VLAN (Virtual Local Area Network) segmentation and deploys unique PSKs (Pre-Shared Keys) to each resident to ensure the network is secure. Each user is given a unique password required to log on to the network. That password tells the network how to route any internet traffic while simultaneously not allowing any one user to see any devices or internet traffic from another user. For the more technically curious, this is done by providing each user with their own private VLAN. Each password is tied to a unique VLAN, and no two VLANs are allowed to communicate with each other. Every device you add to the network with your password is on your specific VLAN, and your neighbor is on their own and separate VLAN with their unique password. This keeps all of the internet traffic between users separated and unable to communicate with each other. This is why, for example, if you have a castable streaming device like a Google Chromecast, you are able to cast to your device, but you can’t see any other castable devices from your neighbors. In addition, your Wi-Fi password has a unique encryption key. Compared to other networks where all users share their encryption key, Dojo Networks raises the bar on security with unique encryption keys for every user.
Will the Internet be provided via the cable wiring for Comcast/Xfinity or Verizon Fios already existing in my apartment?
The building and each apartment unit has recently been wired with brand new wiring/cabling. Any previously existing cable/wiring in your unit for Comcast/Xfinity or Verizon Fios will remain, but it will only work with Comcast/Xfinity or Verizon Fios, as applicable.
Do we have to pay any additional charges for the modem/router/access point?
No. However, the resident is responsible for all other devices or equipment to connect to the Internet (e.g., phone, iPad, tablet, TV, etc.). Please note, however, that with the new Dojo Network, no outside routers may be hooked up to the network. It has been built with wireless coverage customized for each property. If equipment such as a router is hooked up to the Dojo Network, it will be turned off and could interfere with the new Dojo Network.
How do I obtain my credentials for accessing the Internet?
Dojo Networks will send your credentials via email and text to your cell phone prior to the service being turned on or prior to your move in. Please contact Dojo Networks support (see below) if you do not receive them and they will be resent.
What if I have issues or questions about my Dojo Networks Internet service?
Dojo Networks has a dedicated Customer Support team available to answer any of your questions or issues 24/7. You can either email them at [email protected] or call 814-308-0817. In addition, if you have any other questions or concerns, you can always contact your dedicated Property Manager at Mozart.
Is ultra-high definition/4K video streaming supported?
Yes, streaming at higher data rates is supported. Streaming conditions can vary at times depending on conditions at the content provider, general Internet conditions and even local wireless interference, but generally, high-quality video works well.
No, the fee is not optional. It is part of the lease and the total monthly rent due.
Can I opt out of using any of the added amenities or break out the amenities and pay a partial technology fee?
The added amenities (Dojo Networks Internet and ButterflyMX video intercom) are available for you to use as part of your lease as a bundle. They cannot be opted out or broken out for a lesser fee. It is your choice whether or not to use these amenities.
Can I continue to use my existing Xfinity or Verizon Fios Internet services?
Yes, you may continue to use your existing Internet or cable TV services. However, please note that you will still have to pay the Technology Fee.
What are the Internet speeds (download and upload) I can expect with the new managed Wi-Fi?
Dojo Networks provides a reliable wired connection of up to 950/950mbps wired port speed and wireless speeds of up to 300mbps. You will enjoy an instantly accessible, personal Wi-Fi network (property-wide) with no data caps or affected bandwidth – so you can work remotely, keep up with online classes and binge watch at your leisure without ever skipping a beat. The speed an individual will experience is dependent on multiple variables, such as connection type (wired vs. wireless), distance from the access point, the device type/capability and the number of users on the network at the time. Speeds are not guaranteed.
Will the Internet service be delivered to my apartment or accessible via a connection point outside my apartment? Will each apartment have its own network/modem/router in my apartment? I am concerned that the thick walls would deteriorate the service. I already experience weaker signals on one side of my apartment using my own router.
Each apartment unit will have its own access point. Testing is done along with proactive monitoring for the signal strength in each unit. Also, the common areas of the building, such as the laundry room and lobbies, if any, will have available Wi-Fi for residents (see below). Dojo Networks does its best to position the access points so there are no weak signal areas.
Will the Internet/Wi-Fi be provided in common spaces as well?
Yes, the common areas of the building, such as the laundry room and lobbies, will have available Wi-Fi for residents (residents can securely access their personal network to watch TV, surf the Internet, check email and stream their favorite show through their devices).
Is there a guest network available for my visitors? Y
es. Your guests will be able to access the network by selecting the “Mozart Guest” SSID for a fast, safe connection. This connection will time-out after three (3) hours of use.
What kind of devices and how many devices can be supported?
Any browser-enabled device is supported – e.g., compatible with iOS, Windows and Android devices, including desktops, laptops, tablets and phones. Any device with modern Wi-Fi abilities will be able to connect. There is no limit to the number of devices supported by the access point. There are four (4) ethernet ports available for hard wired connections. Please do not install any wireless routers as this will interfere with Dojo’s access point and will be turned off if connected.
My internet security is of paramount importance to me, especially with the risk of increased international cyber-attacks. What sort of security can we expect?
Dojo Networks’ internet service is extremely secure. It comes with enterprise-level security, which means that in addition to enterprise grade firewalls and security products, Dojo Networks utilizes VLAN (Virtual Local Area Network) segmentation and deploys unique PSKs (Pre-Shared Keys) to each resident to ensure the network is secure. Each user is given a unique password required to log on to the network. That password tells the network how to route any internet traffic while simultaneously not allowing any one user to see any devices or internet traffic from another user. For the more technically curious, this is done by providing each user with their own private VLAN. Each password is tied to a unique VLAN, and no two VLANs are allowed to communicate with each other. Every device you add to the network with your password is on your specific VLAN, and your neighbor is on their own and separate VLAN with their unique password. This keeps all of the internet traffic between users separated and unable to communicate with each other. This is why, for example, if you have a castable streaming device like a Google Chromecast, you are able to cast to your device, but you can’t see any other castable devices from your neighbors. In addition, your Wi-Fi password has a unique encryption key. Compared to other networks where all users share their encryption key, Dojo Networks raises the bar on security with unique encryption keys for every user.
Will the Internet be provided via the cable wiring for Comcast/Xfinity or Verizon Fios already existing in my apartment?
The building and each apartment unit has recently been wired with brand new wiring/cabling. Any previously existing cable/wiring in your unit for Comcast/Xfinity or Verizon Fios will remain, but it will only work with Comcast/Xfinity or Verizon Fios, as applicable.
Do we have to pay any additional charges for the modem/router/access point?
No. However, the resident is responsible for all other devices or equipment to connect to the Internet (e.g., phone, iPad, tablet, TV, etc.). Please note, however, that with the new Dojo Network, no outside routers may be hooked up to the network. It has been built with wireless coverage customized for each property. If equipment such as a router is hooked up to the Dojo Network, it will be turned off and could interfere with the new Dojo Network.
How do I obtain my credentials for accessing the Internet?
Dojo Networks will send your credentials via email and text to your cell phone prior to the service being turned on or prior to your move in. Please contact Dojo Networks support (see below) if you do not receive them and they will be resent.
What if I have issues or questions about my Dojo Networks Internet service?
Dojo Networks has a dedicated Customer Support team available to answer any of your questions or issues 24/7. You can either email them at [email protected] or call 814-308-0817. In addition, if you have any other questions or concerns, you can always contact your dedicated Property Manager at Mozart.
Is ultra-high definition/4K video streaming supported?
Yes, streaming at higher data rates is supported. Streaming conditions can vary at times depending on conditions at the content provider, general Internet conditions and even local wireless interference, but generally, high-quality video works well.